RETURNS WARRANTY AND REFUNDS
We guarantee every Platinum Leather Emporium Leather product against material and workmanship defect for the life of the purchaser.
We also guarantee your absolute satisfaction. If your purchase does not live up to your expectations, you are entitled to a full refund or exchange within 30 days of receiving your product.
If your product breaks as a result of normal wear and tear* we will fix it or replace it for as long as you own it. *What constitutes "normal wear and tear"? Simple...using it for its intended purpose day in and day out.
For example...if you choose to use the shoulder strap to tow your buddy's truck to the shop and it breaks. Well, that's kind of a cool idea, but it's not covered. We'll replace the strap for you, but you will pay for it.
If you're carrying your bag to work and a rivet pops out...that's covered. We'll fix it. See the difference? We value integrity and honesty here...so please respect that and deal with us truthfully. We'll certainly do the same!
About our products: Full Grain Leather by its nature has some scars (due to markings/cuts on the skin) which reconfirms that it is 100% pure and gives it a perfect vintage look.
Also, each bag has a different shade and it might be a little different from given pictures which makes each bag unique. Each bag is specially handcrafted for you so there might be a slightly different look to the leather. Some of our customers usually like the leather smell, some don't.
All returns are to be sent to:
123 S. McMullen Booth Road Suite 119
Clearwater FL, 33759-4422
Thank you for your interest,
You can contact us using both email and contact form (BLACK TAB) at the right side of the page,. You can have any of our leather bags custom handcrafted and select leather color size, inner fabric lining and color. You can also review our shipping policy shipping rates and expedited delivery cost
Select our menu at the top of the page and view
EMPORIUM FINE LEATHER COLLECTIONS
o Crazy Horse Leather Bags
o Laptop And Camera Bags
o Leather Backpacks, etc, etc.
Also if you choose you may view all of our fine and unique leather bags by selecting the all products link at the footer (bottom) of our page and view the quick links that are there such as