Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and leather care. Can't find what you are looking for? Contact us.
How long does shipping take?
All orders ship free within the United States via standard ground service. Orders are processed within 1-2 business days, and delivery typically takes 3-5 business days after that. You will receive a tracking number by email once your order ships.
Do you offer free shipping?
Yes, we offer free standard shipping on every order — no minimum purchase required. We currently ship to all 50 United States.
What is your return policy?
We offer a 30-day return policy on all items. Products must be unused and in their original packaging. Contact support@platinumleatheremporium.com to initiate a return. Free return shipping is provided for defective or damaged items.
Are your products tax-free?
Yes, all orders are tax-free. No sales tax is added to your purchase at checkout.
What type of leather do you use?
We use full-grain leather — the highest quality leather available. Full-grain leather is the top layer of the hide, retaining all the natural grain. It is the most durable type of leather and develops a beautiful patina over time.
How do I care for my leather product?
Wipe clean with a damp cloth. For bags and larger items, condition the leather every 3-6 months with a beeswax-based leather conditioner. Avoid prolonged exposure to moisture and direct sunlight. Store in a cool, dry place when not in use.
Will my leather product look exactly like the photos?
Leather is a natural material, so each piece will have slight variations in grain pattern, color, and texture. These variations are characteristics of full-grain leather, not defects — they make each piece unique. The color will also deepen and develop a patina with use.
Do you offer international shipping?
We currently ship only to the United States. We are working on expanding to international markets and will announce when this becomes available.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. All payments are processed through a secure, encrypted payment gateway.
Can I modify or cancel my order after placing it?
Contact us as soon as possible if you need to modify or cancel your order. If the order has not yet shipped, we can usually accommodate changes. Once an order has shipped, it cannot be modified.
Do your bags fit laptops?
Many of our bags are designed with laptop compartments. The backpack fits laptops up to 15.6 inches, the briefcase fits 15.6-inch laptops, and the messenger bag fits 15-inch laptops. Check individual product specifications for exact dimensions.