Returns & Refunds Policy

Last updated: September 1, 2026

Returns & Refunds Policy

We stand behind every product we craft. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy.

Return Window

You may return any item within 30 days of delivery for a full refund. Items must be unused, in their original condition, and in the original packaging.

How to Initiate a Return

1. Email support@platinumleatheremporium.com with your order number and the item(s) you wish to return.
2. We will respond within 24 hours with return instructions and a return authorization.
3. Pack the item securely in its original packaging.
4. Ship the item to: 1231 Sandlwood Rd, Harwood, MD 20776, United States.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds are issued to the original payment method.

Free Return Shipping

We provide free return shipping for defective or damaged items. For returns due to personal preference, the customer is responsible for return shipping costs.

Damaged or Defective Products

If your item arrives damaged or defective, contact us within 7 days of delivery. We will arrange a free replacement or full refund — no need to return the damaged item in some cases.

Non-Returnable Items

• Items that have been used or show signs of wear
• Items not in their original packaging
• Items returned after the 30-day window

Exchanges

We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.

Contact Information

For return-related questions:

• Email: support@platinumleatheremporium.com
• Phone: +1 (410) 308-1609